Job Description

POSTED ON : 15 October, 2026

Job Description

We're recruiting for a capable Operations Associate to reach out to clients and recover unpaid invoices.

Responsibilities

Monitoring accounts to identify overdue payments.
Keeping accurate records and reporting on collection activity.
Strike a balance between keeping trusting connections and making sure payments are made on time.
Communicate well and negotiate effectively, as well as operate independently and as part of the team.
Look at the history of each invoice or bill.
Locate and contact clients to inquire about past-due payments.
Regular follow up to encourage clients to pay their bills on time.
Refunds and payments are processed.
Resolve billing and credit concerns with customers.
Revise invoices as and when required.
Check customer's service renewals.
Upselling.

Job Location : Kolkata

Qualification : Graduate

Experience : 0-1 year

Skills

Communication Skills
Payment Follow-up & Debt Collection
Invoice Management & Billing
Google Sheets, Docs & Database Management
Problem-Solving & Customer Relationship Management

Requirements

Working knowledge of Google docs, sheets and databases
Comfortable working with targets
Comfortable in working with extended working hours and over weekends.
Excellent communication skills (written and oral)
Problem-solving skills.
Coordinating within the Operations team and other departments smoothly and efficiently.
Education Min.- Higher Secondary Max. -Bachelor's degree.

Certifications

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