About Us
Alike is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.
Job Description
Company Description: Alike is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.
The Role
We are looking for a detail-oriented and motivated Operations Associate to join our growing team. This entry-to-mid level role supports the Assistant Manager, Operations in the day-to-day coordination and execution of travel bookings including hotels, transfers, attraction tickets, and other travel services. You will work closely with the Tele Sales and Customer Service teams to ensure guests receive seamless, high-quality travel experiences from initial booking through trip completion. This is an excellent opportunity for someone looking to build a career in travel operations within a fast-paced, digital-first environment.
Key Responsibilities
- Manage end-to-end booking of accommodations, transportation, tours, and travel-related services based on finalized itineraries.
- Confirm and communicate all travel arrangements to guests promptly and accurately.
- Coordinate with internal teams (Tele Sales, Customer Service, Finance) to ensure alignment on bookings, payments, and guest communication.
- Build and maintain relationships with external service providers, hotels, transport operators, and activity vendors.
- Provide real-time assistance to guests during trips, handling queries and complaints.
- Collect and analyze traveler feedback to drive continuous improvement in offerings and processes.
- Maintain accurate records across booking systems and ensure compliance with company policies and quality standards.
- Stay updated on global travel trends, destination information, and travel advisories to support informed decision-making.
Requirements
- Bachelor's degree in Business, Hospitality, Tourism, or a related field.
- 12 years of experience in travel operations, reservations, or a related customer-facing role. Freshers with strong internship experience in the travel industry will be considered.
- Experience with Zoho CRM or similar platforms preferred.
- Comfortable using AI tools (e.g. ChatGPT, Claude) to support day-to-day workExcellent verbal and written communication skills in English.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Good organizational skills with the ability to manage multiple bookings and tasks.
- Comfortable working in a fast-paced, target-driven environment with shifting priorities.
- A genuine interest in travel and customer experience.
Benefits
- Competitive salary and benefits
- Private medical insurance
- A supportive and ambitious team to help you grow
