Company Description
Alike is a social travel marketplace revolutionizing the way people share, discover, plan, and book their travel experiences. By connecting global travelers with travel content creators, the platform offers unique and bookable travel experiences, easily accessible through its seamless trip planner. Alike empowers creators to monetize their personalized content via online studios, earning income through shared revenue from bookings influenced by their content. Focused on inspiring meaningful and personal travel, Alike aims to transform the travel industry landscape.
Role Description
We are looking for a detail-oriented and motivated Operations Associate to join our growing team. This entry-to-mid level role supports the Assistant Manager, Operations in the day-to-day coordination and execution of travel bookings including hotels, transfers, attraction tickets, and other travel services. You will work closely with the Tele Sales and Customer Service teams to ensure guests receive seamless, high-quality travel experiences from initial booking through trip completion. This is an excellent opportunity for someone looking to build a career in travel operations within a fast-paced, digital-first environment.
To be successful in this role, you will need a unique blend of customer-centric creative thinking and disciplined execution
Key Responsibilities
- Manage end-to-end booking of accommodations, transportation, tours, and travel-related services based on finalized itineraries.
- Confirm and communicate all travel arrangements to guests promptly and accurately.
- Coordinate with internal teams (Tele Sales, Customer Service, Finance) to ensure alignment on bookings, payments, and guest communication.
- Build and maintain relationships with external service providers, hotels, transport operators, and activity vendors.
- Provide real-time assistance to guests during trips, handling queries and complaints.
- Collect and analyze traveler feedback to drive continuous improvement in offerings and processes.
- Maintain accurate records across booking systems and ensure compliance with company policies and quality standards.
- Stay updated on global travel trends, destination information, and travel advisories to support informed decision-making.
Key Responsibilities for the role:
- Bachelor's degree in Business, Hospitality, Tourism, or a related field.
- 12 years of experience in travel operations, reservations, or a related customer-facing role. Freshers with strong internship experience in the travel industry will be considered.
- Experience with Zoho CRM or similar platforms preferred.
- Comfortable using AI tools (e.g. ChatGPT, Claude) to support day-to-day work. Excellent verbal and written communication skills in English.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Good organizational skills with the ability to manage multiple bookings and tasks.
- Comfortable working in a fast-paced, target-driven environment with shifting priorities.
- A genuine interest in travel and customer experience.
