Operations and Observability Engineer

About the Company

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started on our journey to create flavors for the globe. At McCormick, we're always looking for new people to bring their unique perspective to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

Position Overview

The Engineer, Intelligent Operations and Observability plays a critical role within the McCormick Technology Operations Center by helping maintain a clear, real-time view of the operational health of the company's technology environment. This role is responsible for overseeing the day-to-day operational state across infrastructure, platforms, and critical services, ensuring that incidents are prioritized appropriately, service providers are responding with speed and quality, and restoration activities are coordinated to minimize business impact.

This role also serves as a technical expert for the company's operational tool suite, including application performance monitoring, infrastructure and systems monitoring, event aggregation, alerting, dashboards, reporting, and related observability capabilities. The engineer will implement, administer, optimize, and continuously improve these capabilities to strengthen operational awareness, improve signal quality, and support more proactive service management.

Finally, this role is an important stakeholder in the evolution of incident response practices. While not the owner of incident management policy, the role helps shape standards and procedures by bringing operational insight, identifying gaps, recommending improvements, and reinforcing adherence across service providers and internal teams.

Responsibilities

Level of Education and Discipline:

• Bachelor's degree required in Information Technology, Computer Science, Engineering, Information Systems, or a related technical discipline.
• Advanced degree in a related field preferred.

Certification and/or Licenses:

• Relevant certifications in IT service management, cloud, reliability engineering, or operational disciplines are preferred, such as ITIL, SRE, or major platform certifications.

Experience

• Experience in technology operations, production support, service availability, observability, monitoring, or service management roles in a complex, global enterprise environment.
• Experience supporting incident response, major incident coordination, service restoration, or operational command center activities.
• Experience implementing, administering, or supporting tools related to APM, infrastructure monitoring, event management, observability, or operational reporting.
• Experience working in environments with managed service providers or third-party support partners.
• Experience working within ITIL, service management, or SIAM aligned operating models is preferred.
• Interpersonal Skills - leadership, interactions, communication, influence
• Strong understanding of incident management, event management, service monitoring, escalation practices, and operational governance.
• Strong technical knowledge of operational tooling, including monitoring, event correlation, dashboarding, alerting, and reporting.
• Ability to interpret operational signals, distinguish meaningful issues from noise, and improve monitoring effectiveness.
• Strong analytical and problem-solving skills, with the ability to identify trends, risks, and practical improvements.
• Strong communication skills, especially during incidents or time sensitive operational situations.
• Ability to work across organizational boundaries and influence adherence without direct ownership authority.
• Strong organizational skills, attention to detail, and follow-through in a fast-moving operational environment.

Other Skills and HPO Competencies:

• Brings strong operational judgment and remains calm under pressure.
• Combines technical depth in operational tooling with practical understanding of incident response execution.
• Drives accountability and follow-through across teams and providers.
• Uses data and operational insight to improve resilience and service quality over time.
• Acts as a credible partner in shaping better operational practices while reinforcing consistent execution.

Preferred Skills

Certification and/or Licenses - ITIL

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.