Operations Analyst

Role

Job title: Operation Analyst

Location: Gurugram, India

Reporting to: Lead business analyst

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for an Operation analyst who can help us move even faster.

noon's mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

We are looking for an Analytics & Operations Associate to support the India cross-border business at noon. This role will work closely with India marketplace sellers and internal teams to ensure efficient first-mile fulfillment, optimize dispatch timelines, and improve overall delivery performance. The role requires a candidate who is comfortable working with data, coordinating with multiple stakeholders, and driving operational improvements in a fast-paced e-commerce environment.

Responsibilities

• Work closely with sellers to manage and optimize first-mile fulfillment operations for cross-border shipments.
• Analyze seller dispatch timelines and operational data to identify opportunities to reduce fulfillment delays and improve delivery SLAs.
• Build and maintain operational reports and dashboards using Google Sheets to track seller performance and logistics metrics.
• Coordinate with internal logistics and finance teams to ensure smooth shipment processing and timely seller payments.
• Support sellers in resolving operational issues related to exports and payments.
• Identify operational bottlenecks and drive process improvements using data-driven insights.
• Work cross-functionally with operations, finance, and seller teams to enhance the seller experience and operational efficiency.

What you'll need:

• 13 years of experience in operations, analytics, logistics, supply chain, or e-commerce roles.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel or Google Sheets (data analysis, pivot tables, reporting).
• Ability to manage multiple stakeholders and work in a fast-paced environment.

Who will excel

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.