Operations Analyst- IIT/ NIT/ BIT

About Snapmint:

India's booming consumer market has over 300 million credit-eligible consumers, yet only 35 million actively use credit cards. At Snapmint, we're reimagining how credit works with a product-first approach that puts the consumer experience at the center. Our EMI and Pay Later solutions are designed from the ground up to be intuitive, accessible, and frictionless, enabling millions of Indians to purchase what they need, when they need it, whether it's fashion, electronics, or daily essentials

.
From seamless onboarding to instant approvals and zero-cost EMIs, all our products are engineered to empower users while maintaining transparency and trust. We believe that enduring financial services are built not just on fair terms, but also on products that solve real problems with simplicity and scale. Founded in 2017, Snapmint is now India's leading online zero-cost EMI provider. With over 10 million consumers served across 2,500 cities and doubling year on year our growth is a direct outcome of building a world-class online product that people love and rely o

n.
Key Responsibiliti

• es:
  Analyse operational data and business metrics to identify gaps, inefficiencies and improvement opportunit
• ies.Partner with product, tech, business and finance teams to solve operational issues and streamline workf
• lowsTrack SLA performance, TAT efficiency and end-to-end process adher
• enceSupport in identification, planning and execution of process inefficiencies to drive systematic improvem
• entsEnsure data accuracy and consistency across tracking, reporting, and analysis pipeli
• nes.Work with leadership to drive data-backed decisions and operational outc
• omesWorking with cross functional teams to translate insights into act

ion.
Skills & Qualification Requi

• red:
  24 years of experience in operations process improvement roles (preferably in high-growth tech/e-commerce/fintech/customer experience enviro
• nment)B.Tech / B.E from IIT / NIT
• / BITSStrong analytical skills, proficiency in Excel and SQL pre
• ferredGood understanding of operational KPIs, SLAs and performance m
• etricsAbility to interpret complex data and communicate findings clearly to stakeho
• lders.Excellent communication and interpersonal s
• kills.Ability to work collaboratively with cross-functional

teams
Location -Ba

ngalore
Working - Monday