Operations Analyst- IIT/ NIT/ BIT

About Snapmint:

Indias booming consumer market has over 300 million credit-eligible consumers, yet only 35 million actively use credit cards. At Snapmint, were reimagining how credit works with a product-first approach that puts the consumer experience at the center. Our EMI and Pay Later solutions are designed from the ground up to be intuitive, accessible, and frictionless, enabling millions of Indians to purchase what they need, when they need it, whether its fashion, electronics, or daily essentials.

From seamless onboarding to instant approvals and zero-cost EMIs, all our products are engineered to empower users while maintaining transparency and trust. We believe that enduring financial services are built not just on fair terms, but also on products that solve real problems with simplicity and scale. Founded in 2017, Snapmint is now Indias leading online zero-cost EMI provider. With over 10 million consumers served across 2,500 cities and doubling year on year our growth is a direct outcome of building a world-class online product that people love and rely on.

Key Responsibilities:

• Analyse operational data and business metrics to identify gaps, inefficiencies and improvement opportunities.
• Partner with product, tech, business and finance teams to solve operational issues and streamline workflows
• Track SLA performance, TAT efficiency and end-to-end process adherence
• Support in identification, planning and execution of process inefficiencies to drive systematic improvements
• Ensure data accuracy and consistency across tracking, reporting, and analysis pipelines.
• Work with leadership to drive data-backed decisions and operational outcomes
• Working with cross functional teams to translate insights into action.

Skills & Qualification Required:

• 2 to 4 years of experience in operations process improvement roles (preferably in high-growth tech/e-commerce/fintech/customer experience environment)
• B.Tech / B.E from IIT / NIT / BITS
• Strong analytical skills, proficiency in Excel and SQL preferred
• Good understanding of operational KPIs, SLAs and performance metrics
• Ability to interpret complex data and communicate findings clearly to stakeholders.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams

Location -Bangalore

Working - Monday - Friday