Operations Analyst 1

Title or Role: Operations Analyst 1

Job Type: Full-time

Job Location: Remote, India

Shift: Evening or Night

Company Overvi

ewmyKaarma is a highly integrated team of people who strive to streamline and make the customer experience of Automotive Dealerships frictionless and touchless. We believe in the science of evolution while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma's solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owne

rs
Interviewer: How do you manage a severity level 1 incide

nt
Operations Analyst: As an operations analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It's also important to notify all stakeholders and follow the established incident management proc

ess.
Role Descrip

tion:We are looking for an Operations Analyst to join our team to champion a Customer-First approach, ensuring high service uptime across Cloud, Server, Network, Storage, and Database domains. Guided by the Working Backwards philosophy, design and fine-tune monitoring tools, focusing on customer needs. Collaborating globally with a TPS mindsetThink Big, Start Small, and Scale Quickly. If you thrive in a dynamic, customer-centric environ

ment.
The Operations Analyst will be responsible for the foll

• owing:Monitoring of L1 Resources for all domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service
• uptimeEvening OR night
• shiftCreate / Setup monitoring Alerts & Das
• hboardDesign and develop infrastructure monitoring, reporting tools, and configuration managem
• ent toFine-tuning configuration to maintain the performance and functionality of the monitoring sol
• utionsPrepare and maintain Documentation and reports, and provide follow-up status on identified
• tasks.Handle outage processes and escalations based on the standard procedure, and follow up with the different engineering teams on pending high-priority ti

ckets.

Skills and Qualif

• icationsGraduate in Computer Science or rela
• ted areaGood Communication Skills (Should be able to communicate with the US & Cana
• da Team)0-3 years of ex
• perienceGood knowledge of cloud providers like AWS,
• and GCPFamiliarity with the fundamentals of Linux scripting la
• nguages.Aware of configuration management tools like Ansible, Puppet, a

nd Chef.
Nice

• -to-havesExperience with monitoring systems like Prometheus an
• d GrafanaRed Hat Cert
• ificationKnowledge of logging solutions such a

s Graylog

Total Rewards

at myKaarmaAt myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional

• well being.Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our Highly Aligned, Loosely Coupled model empowers teams to innovate and continuously improve using data-drive
• n insights.Health and Wellness: Comprehensive medical, life, and disabili
• ty benefitsTime Off: Generous vacation time to recharge and balance life o
• utside workIn-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect, and unlimited lunch, snacks or refreshme

nts onsite.

Our Commitment

to InclusionAt myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members

from all backgrounds.As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclu