Operational Checker

Work Level: Individual

Core: Communication Skills, Result Driven, Problem Solving

Leadership: Building Work Relationships, Responsive

Industry Type: FinTech/Payments

Function: Operations - Other

Key Skills: CKYC,Kyc,Customer Service,Customer Service,Back Office,Back Office Operations,Back Office Support,Corporate Clients,Corporate Banking,Msme,Msme finance,SME Banking

Education: Graduate

Note: This is a requirement for one of the Workassist Hiring Partner.

Primary Responsibility:

Scope, identify, evaluate and build in digital enablers to improve internal and external customer experience on platform

1. Work on Business Transformation/Digitization projects (75%)

1. Own, manage and implement all new initiatives/projects/solutions aimed at Automation/Digitization of internal and external processes related to Onboarding, Transactions and Settlement on the platform
2. Lead and collaborate with Product/IT teams to design, implement and drive adoption both
3. internally and externally
4. Engage with relevant stake holders to ensure all necessary internal approvals are in place as per the relevant policies and internal guidelines
5. To involve in preparation of relevant manuals, process notes etc required to be provided to users (internal and external) to enable quicker adoption of new initiatives/enablers
6. Track market developments in fintech industry & business trends, identify relevant enablers which can be adopted for implementation with aim to be first to market
7. Ensure regular customer feedback is taken, measure success of projects implemented and identify how to increase adoption
8. Drive transformation projects identified for the organization to diversify into new streams/provide value added services

2. Handle BAU activities in Operations which includes (25%)

1. Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC Factors and MSME Vendor)
2. Onboarding of Customers in line with RBI Guidelines, as per the internal policy and after necessary validations, due diligence checks etc
3. Managing customer service requests and ensure closure within TAT.
4. Manage the NACH Settlement Process which includes NACH registration for customers and Daily Settlement Process for the platform transactions.
5. Ensuring timely response and closure of Audit Points.

Company Description

Workassist is an online recruitment and employment platform based in India, connecting employers with the right talent across diverse industries. By leveraging technology in e-recruitment, Workassist delivers curated profiles to employers and job opportunities to seekers of all experience levels. With a commitment to enhancing the hiring process, Workassist serves industries such as Banking & Finance, Consulting, Sales & Marketing, Healthcare, IT, Operations, and Legal. Our global reach and adaptability ensure the best matches for both job seekers and recruiters.

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!