Operation- Telecaller (WFH)

Company Description

NoBrokerHood is a technologically advanced platform designed to enhance the security and convenience of living in gated societies. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has achieved market leadership, managing over 25,000 societies and ensuring the safety of more than 4.8 million families nationwide. The platform offers services for Admins, Management Committees, Guards, and Residents, including visitor management, community tools, and monetization features. Recognized for its dedication to data privacy and security, it is the only community management app with Level 1 PCI-DSS Certification, alongside GDPR, PDPB 2019, and ISO 27001 compliance. Recently backed by a $5 million investment from Google, NoBrokerHood is expanding its reach and capabilities.

Role Description

This is a full-time remote opportunity for an Operation-Telecaller at NoBrokerHood. The primary responsibilities include managing inbound and outbound customer calls, addressing queries, and providing information to residents and stakeholders. The candidate will ensure excellent communication, maintain accurate records of interactions, and collaborate with the team to enhance user satisfaction. Timely follow-ups and resolution of issues are key aspects of success in this role.

Qualifications

• Strong communication and interpersonal skills, with fluency in English, Hindi, Marathi and Tamil.
• Customer service capabilities, including handling queries, conflict resolution, and building rapport with residents and stakeholders.
• Organizational and multitasking skills to manage calls, maintain databases, and coordinate with team members effectively.
• Proficiency in using call management software and basic computer applications.
• Prior experience in customer service, call center roles, or community management is preferred.
• Comfortable working in a remote environment with minimal supervision.