Jd Operations Manager
Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.
Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
Operations Manager Duties And Responsibilities
- Taking Care of the Mudhouse project that is 100mts away from main Resort
- Ensuring 100% guest satisfaction.
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of
running this hotel.
- Ensure the premises are in operative condition as per the
category of the unit to receive & serve the guests.
- Overlook Front office and Food & beverage operation on daily
basis .
- Conduct regular operations team meetings with all the HOD daily
/ weekly to discuss routine operational matters, sales targets,
GSTS feedback action taken for service recovery, and any staff
issues. Minutes of the meeting are to be sent to
GM/Management.
- Ensure SOP implementation in all departments and check the
same during routine operational checks. Consultant /GM guidance
is to be taken wherever required.
- Monitor the purchase/indent / requestions of each department,
the accounts receivable (collection from debtors) and the
accounts payable (payable to the vendors/suppliers, etc).
- Closely working with head of department ,inspecting the stores
(F & B / Kitchen / Housekeeping / Security) to check the stock in
hand (quality, par stock levels, expiry, etc) with the F & B
Manager and chef.
- Dealing with Suppliers / Vendors for quality products involving
the Purchase Manager and providing performance assessment of vendors every quarter to HO
Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all arrival rooms and guest areas for their upkeep and
maintenance.
- Inspecting all departments with their respective Managers for
cleanliness, ambience, service readiness, staff grooming &
hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service
recovery process.
- Meet all dept. heads to review & train the staff to upkeep the
human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports
as and when required either formally or informally.
- Conduct weekly / Daily meetings with Head of department for
day to day operation and plan of action.
- Monitor and maintain operation & overhead costs to maintain
maximum revenue for the organization.
- Be available on call 24 hours a day to resolve any urgent
problems or emergencies.
- Responsible for the overall management of the operation of the
hotel.
- Responsible to adopt long working hours and break shifts as and
when required in operation.
- Any other duties assigned.
REPORTS TO: General Manager / Management
Prerequisites
Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
Education
A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor's degree and/or diploma in hotel or another related field.
Computer Knowledge, MS Office. Experience in Property Management
Software and Revenue Management Systems is desired.
Experience
Minimum 7+ years work experience in a 5 Star Hotel as a
Deputy Manager, Asst. Operations Manager or Hotel Manager.
Food and separate accommodation will be taken care of.
Skills: food & beverage,operations manager,serve the guests,management,hospitality,operations,front office,service recovery,excellent communication
