Operation Manager – Leading Hotel- Ahmedabad-Exp :5-9 years CTC-60K

Job Summary:

• The hotel operations manager is responsible for overseeing the hotel's day-to-day operations and
• ensuring efficient and smooth delivery of services to guests. This includes managing front-of-house
• and back-of-house departments, maintaining high standards of quality and customer satisfaction,
• and driving revenue growth.

Key Responsibilities:

1. Departmental Management: Supervise and coordinate activities of various departments, including
2. Front Desk, Housekeeping, Food and Beverage, and Maintenance.
3. Guest Experience: Ensure exceptional guest satisfaction through effective communication, prompt
4. issue resolution, and personalised service.
5. Quality Control: Maintain high-quality standards in all areas, including cleanliness, maintenance,
6. and customer service.
7. Revenue Management: Analyse occupancy, rates, and revenue trends to optimise room sales and
8. maximise revenue.
9. Budgeting and Cost Control: Manage departmental budgets, monitor expenses, and implement
10. cost-saving initiatives.
11. Staff Management: Recruit, train, develop, and discipline staff to ensure a high-performing team.
12. Compliance and Risk Management: Ensure hotel policies, industry regulations, and safety
13. protocols are adhered to.
14. Communication and Collaboration: Foster effective communication among departments, staff,
15. and external partners.
16. Problem-Solving and Crisis Management: Address and resolve operational issues, guest
17. complaints, and emergencies.
18. Continuous Improvement: Identify areas for improvement and implement changes to enhance
19. hotel operations and services.

Requirements:

• Bachelor's degree in Hospitality Management or related field
• 3+ years of hotel operations experience, preferably in a management role
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Knowledge of hotel management software and systems
• Familiarity with industry regulations and standards