Key Responsibilities
- Make outbound calls to prospective customers to promote personal loan products offered by the NBFC.
- Clearly explain loan features including eligibility criteria, documentation, interest rates, tenure, and repayment options.
- Identify customer needs and recommend suitable loan solutions.
- Follow up on leads, maintain engagement, and drive conversions through the entire sales cycle until loan disbursement.
- Coordinate with credit, operations, and backend teams for smooth processing of applications.
- Achieve assigned daily, weekly, and monthly sales targets.
- Accurately update and maintain customer data, call logs, and status in the CRM system.
- Handle customer queries, concerns, and objections professionally to build trust and close sales.
- Ensure compliance with RBI guidelines and internal NBFC policies during all customer interactions.
KYC Compliance Responsibilities
- Guide customers through the KYC (Know Your Customer) documentation process including ID proof, address proof, and income verification.
- Verify and cross-check customer details to ensure accuracy and authenticity of submitted documents.
- Coordinate with customers to collect pending KYC documents in a timely manner.
- Ensure all KYC requirements are fulfilled before submission to the credit/operations team.
- Maintain proper records of KYC documents in line with regulatory and company policies.
- Follow strict compliance with RBI KYC norms and internal audit requirements.
- Escalate discrepancies or suspicious information as per compliance protocols.
Eligibility Criteria
- 0 to 3 years of experience in telesales, telecalling, or inside sales (experience in personal loans/financial products preferred).
- Excellent communication skills in English and at least one regional language (Hindi / Kannada / Tamil / Malayalam).
- Strong persuasion, negotiation, and objection-handling skills.
- Basic understanding of financial products, especially unsecured loans.
- Familiarity with CRM tools, MS Excel, and MS Office.
- Graduate in any discipline (Finance/Marketing background is a plus).
Preferred Profile
- Prior experience working with NBFCs, banks, or fintech companies.
- Self-motivated, target-driven, and able to work in a high-performance sales environment.
- Ability to handle high call volumes and maintain productivity.
- Strong customer orientation with a focus on conversion and retention.
Key Skills
- Telecalling Inside Sales
- Customer Relationship Management (CRM)
- Negotiation Closing Skills
Disclaimer
This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.
Data Utilization Disclaimer
By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.
This job is provided by Shine.com
