About The Opportunity
We operate in the Business Process Outsourcing (BPO) and Insurance Services sector, delivering end-to-end policy servicing, claims processing, and customer support to insurers and distribution partners. This on-site role in India supports high-volume, quality-driven insurance operations with strict SLA adherence and customer-first outcomes.
Primary Title: Insurance Operations Specialist (English)
Role & Responsibilities
- Process end-to-end insurance transactionspolicy issuance, endorsements, renewals, and claimsusing assigned policy and claims systems.
- Handle inbound/outbound customer and insurer communications in clear, professional English via phone, email, and ticketing platforms.
- Perform document verification, KYC checks, and data-entry with high accuracy to meet compliance and audit standards.
- Manage caseloads to meet SLA and TAT targets; escalate complex cases to underwriters or senior operations as required.
- Reconcile policy and claim records, identify discrepancies, and coordinate corrective actions with internal teams.
- Contribute to process-improvement initiatives and maintain up-to-date case notes and operational documentation.
Skills & Qualifications
Must-Have
- Fluent English (spoken and written)
- Prior experience in insurance operations, claims processing, or policy administration
- Proficiency with CRM platforms and policy/claims management systems
- Strong MS Excel skills (data entry, basic formulas, filtering)
- Experience with KYC and document verification processes
- Proven ability to meet SLA and TAT targets in a high-volume environment
Preferred
- Familiarity with Guidewire or similar policy/claims administration platforms
- Insurance certification or diploma (e.g., CII/IRDA awareness)
- Experience working on-site in a BPO/shared-services setup
Benefits & Culture Highlights
- Structured on-site onboarding and role-specific training to accelerate readiness.
- Clear performance-linked progression paths and regular feedback cycles.
- Collaborative, process-driven environment with focus on quality and professional growth.
Location: India (On-site). If you are detail-oriented, fluent in English, and experienced in insurance back-office or claims operations, this role offers an opportunity to join a high-performing operations team and grow within the insurance services domain.
Skills: insurance,customer,operations,processing,bpo,kyc,english
