Operation Executive

We are seeking a highly organized and detail-oriented Operation Executive to manage a variety of daily, weekly, and monthly operational tasks. You will be responsible for creating MIS and PPT reports, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues. This role requires strong Excel skills and the ability to handle urgent tasks and escalations from management.

Roles & Responsibilities:

• Prepare daily, weekly, and monthly MIS and PPT reports.
• Handle client profiling, configurations, and relative documentation.
• Clean up ticket-level pendencies for multiple projects.
• Provide operational support and coordination with the development, care, and implementation teams.
• Handle escalations and urgent tasks from management and other teams.
• Take care of client bugs and assign tickets to the appropriate development or care team.
• Prioritize work and conduct proper analysis to ensure smooth operations.

Skills Required:

• Strong proficiency in Excel.
• Experience in preparing MIS and PPT reports.
• Ability to handle a number of issues and take care of accounts.
• Knowledge of client profiling, configurations, and documentation.
• Strong organizational skills to manage ticket pendencies and a release note.
• Good business-level communication skills to coordinate with various teams and handle escalations.

QUALIFICATION:

• Bachelor's degree in a relevant field or equivalent practical experience.