Operation Excellence _ AD

Key Responsibilities:

• Lead enterprise process transformation and operational excellence programs across business and IT functions.
• Analyze IT business operations, financial metrics, and performance indicators to identify improvement opportunities.
• Identify gaps in existing processes through root cause analysis and drive organization-wide changes.
• Design and implement a comprehensive metrics and KPI framework to support data-driven decision-making.
• Monitor, track, and document process improvement initiatives to ensure measurable performance gains.
• Conduct benchmarking exercises using internal data and external industry insights.
• Support enterprise audit, risk, and governance reviews through structured documentation and analysis.
• Develop data visualizations and executive-level presentations to communicate insights and outcomes.
• Build solution models, scenarios, and sensitivity analyses to evaluate transformation initiatives.
• Drive optimization initiatives focused on cost reduction, waste elimination, and operational efficiency.
• Manage enterprise-wide programs, ensuring timely delivery and consistent progress updates to senior leadership.
• Coordinate with application services teams to design, plan, and monitor rollout of systems supporting process reengineering.

Required Skills & Qualifications:

• 12+ years of multi-functional experience in Tier 1 IT services, consulting, or large enterprise environments.
• Demonstrated success in leading change management and large-scale process transformation initiatives.
• Strong expertise in business operations, operational excellence, and financial performance analysis.
• Hands-on experience with process methodologies, project management practices, and optimization frameworks.
• Proficiency in data analysis and reporting tools such as MS Excel, PowerPoint, VBA, R, or Python.
• Deep knowledge of process mapping, gap analysis, solution design, and operational diagnostics.
• Experience preparing organizations for audits, governance reviews, and risk assessments.
• Strong academic background in engineering, economics, finance, or management disciplines.