Operation Analyst with Banking/Payments domain (Flexible Shifts)

What you will be doing:

• Will be responsible for Incident Management, Change Management, Problem Management, Monitoring of systems for functional processing of payments.
• File Uploads that come from schemes.
• Closely work with Developers/L3 team to provide correct analysis and solution.
• Monthly reporting for Volumes and SLAs for all PaaS clients
• Configuration changes
• Business Validations for all Changes/Releases that goes to PROD.

What you bring:

• Overall experience of 7-10 years into Banking, Payments Domain, Change Management, Basic testing skills
• Experience in ServiceNow, Basic knowledge of OPF or OPF basic training done
• BA knowledge will be added advantage.
• Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage.
• Basic knowledge of tool like CI, Jenkins, Database, Cloud setup
• Candidates are expected to work in following 2 shifts in EST time zone.
• Shift 1: 7 am to 3 pm EST
• Shift 2: 5pm to 1 am EST