Openings for level 3 for senior customer support- call Iqra 9972673841

Hiring: Senior Customer Care Executive UK Voice Banking Process

Organization: HSBC (Banking Operations)

Designation: Senior Customer Care Executive

Process: UK Voice Retail Banking

Work Location: Manyata Tech Park, Bengaluru

Shift Timing: UK Shifts

Weekly Offs: Fixed Saturday & Sunday

Compensation: Up to 6.0 LPA

Joining Requirement: Immediate Joiners Preferred

Role Overview

The Senior Customer Care Executive will be responsible for delivering high-quality customer service to UK banking customers through voice support. The role requires strong communication skills, adherence to compliance standards, and a customer-first approach aligned with HSBC's global service values.

Key Responsibilities

• Manage inbound voice interactions from UK banking customers professionally and efficiently
• Assist customers with account-related inquiries, transactions, cards, payments, and general banking services
• Ensure compliance with HSBC policies, regulatory guidelines, and data protection standards
• Deliver first-call resolution while maintaining service quality metrics
• Accurately document customer interactions and update systems in real time
• Demonstrate ownership, empathy, and accountability in all customer engagements

Candidate Profile

• Experience in international voice banking / BFSI process preferred
• Excellent verbal communication skills in English
• Strong customer service orientation with problem-solving abilities
• Ability to work in UK shifts with consistency and reliability
• Immediate joiners will be prioritized

Interview Process

• Round 1: Operations Interview
• Round 2: HR Discussion

• Opportunity to work with a globally respected banking institution
• Stable international process with fixed weekends off
• Professional work environment with structured growth opportunities
• Exposure to global banking standards and best practices

For further details and quick processing, contact:Iqra 9972673841