Onsite Support Executive - Route Mobile

• Research and identify solutions to software issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
• Ask customers targeted questions to quickly understand the root cause of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (eg software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions [optional]
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements:

• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Experience in Linux OS Patching , Commands and Application debuggings
• Checking log files with different linux command, understand the issue and resolve it

Skills:

• ShellScript , Java (Basic) , DB basics