Primary title: Remote Operations Manager
About The Opportunity
A fast-growing technology company operating in the B2B SaaS and cloud communications sector, delivering remote-first solutions that optimise customer experience and business operations. We are hiring a remote Online Business Manager based in India to drive operational excellence, streamline workflows, and scale processes across distributed teams.
Role & Responsibilities
- Own day-to-day operations for the leadership team: translate strategic priorities into quarterly plans, manage project timelines, and ensure on-time delivery.
- Design, document and maintain SOPs and playbooks for cross-functional processes to improve consistency and reduce operational friction.
- Implement and manage workflow automation (Zapier / native integrations) to reduce manual work and improve handoffs across sales, customer success, and finance.
- Coordinate and supervise remote contractors and internal teamsset KPIs, run weekly stand-ups, and remove blockers to maintain momentum.
- Own vendor and subcontractor relationships, including procurement, invoicing coordination, and performance tracking.
- Build and maintain dashboards and regular reporting for executive stakeholders monitor KPIs, surface risks, and recommend course corrections.
Skills & Qualifications
Must-Have
- Project management
- Operations management
- Process documentation
- Workflow automation
- Zapier
- Notion
Preferred
- Asana
- Google Workspace
- Experience with CRM tools (e.g., HubSpot CRM) or accounting platforms (e.g., QuickBooks, Xero)
Qualifications & Experience
- Proven experience managing remote teams and end-to-end business operations for tech or SaaS organisations.
- Demonstrable track record of implementing process improvements and automation that delivered measurable efficiency gains.
- Comfortable with data-driven reporting, KPI definition, and communicating outcomes to senior leadership.
Benefits & Culture Highlights
- Fully remote role with flexible working hours and India-based hiring.
- High-impact position in a scaling engineering and customer-experience organisation ownership from day one.
- Learning-first culture with opportunities to build processes, lead teams, and influence product/operational strategy.
How To Apply
If you're a results-oriented operations leader who thrives in remote, fast-paced environments and can turn strategy into repeatable systems, we want to hear from you. Apply with a resume and a short note highlighting one process you automated and the impact it delivered.
Skills: google workspace,zapier,leadership,customer,management,operations management,business operations,asana,notion,operations,teams,project management
