Onboarding Account Manager

• Ensure high client satisfaction and product adoption.
• Provide product training and product demonstrations during the engagement.
• Take ownership of product adoption and fast value realisation for clients.
• Enhance the experience of all client users.
• Create best practices for customer onboarding.
• Set up best practices to deliver a wow experience to clients.
• Manage adoption and churn metrics. Manage weekly and monthly cadence with client and internal stakeholders.
• Complete engagement within deadlines.
• Collaborate with internal stakeholders effectively.
• Ensure clarity of actions within different teams within Pando.
• Ensure smooth transition between different stages of engagement.

Requirements

• Minimum of 5 to 8 years of experience on supply chain/logistics product rollout.
• Be a subject matter expert in SCM SaaS Products
• Collaborate with Product team for enhancement and roadmap planning.
• Hands on experience onboarding clients in enterprise SAAS product