Company Description
Decathlon is a global leader in sports innovation, dedicated to making sports accessible to everyone, regardless of age, background, or ability. Present in over 70 countries and supporting more than 80 sports, we design, produce, and distribute our own products.
Guided by the values of Vitality, Generosity, Responsibility, and Authenticity, we aim to inspire people through the power of sport. Our 100,000+ teammates work in an inclusive environment where they are empowered to take ownership, learn, and grow.
At Decathlon, we are committed to sustainability and creating a positive impact on the planet while ensuring exceptional customer satisfaction.
About the Role
Are you passionate about sports and actively practice them Do you enjoy helping others discover and pursue their favorite sports If yes, then Decathlon is the right place for you!
Watch this video to learn more about the role:
https://www.youtube.com/watchv=EHQ8mJ6FBVI
1st Responsibility: Deliver a WOW Customer Experience
- I greet, smile, and engage with customers to understand their needs.
- I am well-equipped to interact with and engage customers.
- I promote sports by engaging customers through sports communities.
- I practice my sport and inspire customers to join sports communities.
- I stay informed and encourage customers to participate in Decathlon events or local sports activities.
- I ensure customer satisfaction.
- I recommend the right products and services based on customer needs.
- I use all our channels (in-store, online, and app) to meet customer expectations.
- I propose relevant services such as buyback, repair & maintenance, and personalization.
- I ensure a smooth checkout experience.
- I keep the customer at the center of my activities and remain available at all times.
- I suggest complementary products to enhance the customer's sports experience.
- I ensure product availability through accurate and responsible inventory management.
- I ensure signage is updated to help customers make informed choices.
- I take accountability for delivery.
2nd Responsibility: Create a WOW Store Experience
- I ensure the store layout is best-in-class for customers.
- I maintain a safe environment for myself, my team, and customers.
- I create a layout that is welcoming, appealing, and engaging.
- I ensure customers can test all our products and solutions.
- I highlight the best omnichannel offers, both offline and online.
- I have full knowledge of the product range in-store and online.
- I ensure customers can access the full range of products, either in-store or online.
- I recommend the best possible solutions based on customer needs.
- I ensure all necessary services for my sport are available.
- I promote our circular (sustainable) offerings and related services.
- You enjoy working with people and value collective decision-making.
- You are passionate about sports and actively participate in them.
- You enjoy interacting with, assisting, and guiding others.
- You are eager to learn, adapt, take feedback, and grow.
- You are comfortable using digital tools and applications.
