DAP Content Development
- Build and maintain in-app guidance using Digital Adoption Platforms (DAPs) aligned with program standards.
- Collaborate with SMEs and training leads to identify and prioritize DAP content needs.
- Onboard and coach client teams on how to use Userlane for content development.
- Ensure consistency, usability, and accuracy of DAP content across systems and regions.
Collaboration & Stakeholder Management
- Work closely with functional teams in Supply Chain, Finance, and Customer Solutions to gather content requirements.
- Maintain regular communication with clients and internal teams to ensure timely delivery of content.
Documentation & Tools Management
- Use MS Office (Word, PowerPoint, Excel) and SharePoint to create, manage, and track content.
- Maintain version control and adhere to content standards across all deliverables.
