Officer Fraud Prevention

JOB PURPOSE

Summarise briefly, the purpose of the role

• The role involves daily monitoring of fraud-related numbers, verifying them through calls, updating records, and conducting dedupe checks.
• It also includes blocking and tracking UPI / Payzapp fraud cases, escalating to regional teams when needed, and coordinating with vendors for case closures.

PRINCIPAL ACCOUNTABILITIES

List the expected end results that must be achieved to fulfil the job purpose and the activities that help in achieving these results.

End Result: Brand Infringement

Key Responsibilities:

• Downloading reports: Extracting reports from mFilterIt portal on daily basis
• Mystery Calling: Checking/Calling of new mobile numbers identified and updating the same in masters file accordingly
• Updating masters: Updating of The New Records In Master File
• Dedupe Check: Sharing of all new reported numbers for dedupe to check if there is any existing relationship with the bank
• UPI/Payzapp Blocking & payzapp monitoring: Sharing of all new reported numbers where in caller is Fraudulent for UPI/ Payzapp Blocking & payzapp monitoring
• Regional cases: Referring the case to regional investigating team if any relationship identified basis mobile number
• Vendor take down: Confirmation of all fraud cases reported & checking for pendency