- Posted a month ago
- Over 50 applicants have applied
Job Description
Key Responsibilities:
- Manage and oversee daily operations in micro banking activities
- Ensure accurate and timely processing of micro loans and other financial products
- Conduct credit assessments and manage risk by reviewing loan applications
- Assist in managing the loan portfolio and ensure repayment schedules are followed
- Provide excellent customer service by resolving queries and offering financial guidance
- Ensure compliance with regulatory guidelines and internal policies
- Track and maintain financial records ensuring accuracy in reporting
- Work closely with team members to achieve branch and organizational targets
- Identify opportunities to improve operational efficiency and service delivery
- Conduct market research to understand customer needs and offer relevant financial solutions
- Assist in the development of training materials and help train new staff members
- Build and maintain relationships with customers to encourage repeat business
- Participate in community outreach programs to promote financial inclusion
Skills Required:
- Strong knowledge of microfinance operations and products
- Excellent communication and interpersonal skills
- Good understanding of financial analysis and credit risk assessment
- Ability to manage multiple tasks and priorities
- Detail-oriented with strong organizational skills
- Knowledge of banking regulations and compliance requirements
- Customer service-oriented with a focus on client satisfaction
- Problem-solving and conflict resolution skills
- Basic proficiency in financial software and reporting tools
- Team-oriented with a collaborative approach
- Strong time management skills
- Ability to adapt to changing work environments
More Info
Key Skills
Credit Risk Assessment
About Company
“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic development of the poor and marginalised. The Reserve Bank of India issued an in-principle license to ESAF Microfinance and Investments Pvt. Ltd. to set up a new Small Finance Bank in October 2015. The bank started its operations on 10th March 2017. In June 2018, RBI permitted the Bank to start NRE (Rupee) Account Operations. While adhering to traditional banking services focusing on in-person customer service, the bank also has a host of modern banking services including Internet Banking, Mobile Banking, Missed Call Banking, SMS Banking etc. The doorstep delivery service and free video calling facility at branches are some of the exclusive features offered by ESAF Small Finance Bank.