Officer - ATM Operations

An Officer in ATM Operations isresponsible for ensuring the smooth, efficient, and secure functioning of a bank's Automated Teller Machine (ATM) network. Key duties include monitoring ATM performance, managing cash levels, handling customer issues, performing maintenance and troubleshooting, and ensuring compliance with security and regulatory standards. The role requires a blend of technical, customer service, and administrative skills to maintain high standards for the ATMs and the customers who use them.

Key responsibilities

• ATM Monitoring and Maintenance:An Officer monitors ATM status and performance, performs routine maintenance, troubleshoots technical issues to reduce downtime, and resolves software problems.
• Cash Management:Responsibilities include ensuring ATMs are stocked with cash, managing replenishment schedules, coordinating logistics, and maintaining cash transaction records.
• Customer Service:This involves addressing and resolving customer issues and ensuring customer satisfaction through efficient support.
• Security and Compliance:Officers adhere to security protocols, monitor for suspicious activity, and ensure compliance with regulations and internal policies.
• Reporting and Analysis:Compiling data and generating reports on ATM usage and trends are part of the role, as is analyzing data to improve efficiency and customer satisfaction.