Office Operation Manager

POSITION SUMMARY

This role is responsible for coordinating the efficient running of a professional services office and leading the business services resources within that office.

WHAT YOU'LL DO

Under the general direction of the India Operations Director, the incumbent will be responsible for Gurugram office Operations and facilities management.

YOU'RE GOOD AT

Handling end-to-end facilities, interiors and infrastructure of the office and liaising with all contractors for the same. Orchestrating across different departments for maintenance of all equipment in the organization and enhancing the overall efficiency.

Supervise & suggest enhancements for Office Maintenance & Cafeteria Management

Provide support in preparation of and take accountability for all administration budgets.

Provide support in developing and implementing a comprehensive administration manual with all policies, processes, and procedures

Liaising with government and regulatory bodies like Electricity Boards, and Local Government Agencies for obtaining necessary sanctions/approvals and ensuring smooth working conditions in premises.

Develop strong relationships with key stakeholders to ensure the business needs are managed effectively. Manage and proactively monitor services to ensure delivery is at optimal levels Office Management: Budgeting, capacity planning and cost control of all office services.

Responsible for office layout and space allocation, build-outs, and repairs/ maintenance.

Negotiate and build relationships with key suppliers to ensure the best price, quality, and service _hotels, catering, corporate stationery, car hire, travel agencies, airlines etc.

Implement the office security and employee safety plan, including disaster management/emergency services. Ensure regular training is organized, and timely updates are made to the emergency plan.

Liaison with the property owner on all day-to-day requirements.

Lead, develop and train office admin team.

YOU BRING

Any graduation degree with 10+ years experience in a similar role within a high-performing professional services environment.

o role model with strong values & experience of change management

o excellent organisational skills with strong mentoring and coaching skills

o Flexible approach and ability to manage conflicting priorities

Can develop and manage relationships with key stakeholders at all levels of the organisation. Builds strong networks and collaborative relationships

Open and approachable, builds trust quickly and skilled at dealing with people issues both

professionally and confidentially

Demonstrates good judgement and the ability to resolve conflicts successfully. Calm and effective under pressure, demonstrates high levels of resilience

Works autonomously and proactively but escalates when needed. Drive and enthusiasm to motivate and encourage a wide diverse team

Hands-on and flexible approach. Recognize and maintain confidentiality

Ability to manage and resolve issues and address any team-related concerns

KEY COMPETENCIES:

Clear and effective written and verbal communication skills.

Strong business acumen, intellectual curiosity, judgment, and communication/advisory skills.

Strategic and forward thinking and solid influencing skills.

Naturally proactive, quality driven and an ownership mentality.

Agile and effective in a fast-paced continuous improvement role and culture

Identifies best practice in process management and drives operational effectiveness

Fluent in English.