RB&T Mission Statement
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.
Position Summary
The Office Manager is responsible for the day-to-day retail operations and management of the office, along with leading a high-quality performance from the team that reports directly to them. The Office Manager also meets the needs of our customers by providing unmatched customer service, which may involve being cross-trained in multiple positions.
Essential Duties And Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:
- Efficiently identify all of the customer's needs by building relationships and maintaining knowledge of both personal and business products.
- Answer incoming calls, whether externally or internally
- Professionally, courteously, and promptly greet and acknowledge all customers that walk into the Office
- Maintain relationships with customers brought in by Relationship Managers
- Responsible for training, scheduling, and assigning work of subordinates
- Resolve customer complaints in a professional and courteous manner
- Market and publicize new and existing products and services introduced by the bank
- May represent the Bank in various community functions with a high level of integrity and professionalism
- Responsible for daily payment decisions
- Responsible for accuracy and completion of certain audits to include: weekly, monthly, quarterly and surprise audits as needed
- Review and approve weekly time attendance reports for subordinates
- Follow policy and procedures, and support Management's decisions and goals in a positive, professional manner.
- Be familiar with, promote, and refer all other lines of business within the bank to include but not limited to: River Mortgage Services, River Cash Management, River Financial Services, and all other products offered related to merchant services, credit cards, and electronic banking.
- Must be able to perform the duties of a Customer Service Representative to include, but not limited to:
- Open and close all account types, while preparing the proper documentation
- Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes
- Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes
- Maintain confidentiality of all customer records, accounts and transactions
- Dependent upon experience, the following duties of a Relationship Manager to include, but not limited to:
- Meet and communicate with applicants to determine their needs
- Take loan applications & review creditworthiness
- Review, authorize, and recommend personal and commercial loans
- Branch Security Officer duties to include ensuring safety and security of customers, employees and branch assets *this role can be assigned to another officer within the office*
- Prepare necessary reports, perform various clerical duties and/or miscellaneous projects as assigned by Management
- Occasionally may be required to assist the teller line
