About The Opportunity
In the dynamic hospitality industry in India, we are seeking a seasoned Front Office Manager to lead and enhance the guest experience at a premier hotel property. This role is at the heart of a fast-paced, on-site operational environment, where excellence in guest relations and management is paramount. Join a team dedicated to delivering unparalleled service while upholding the highest standards in hospitality.
Role & Responsibilities
- Oversee daily front desk operations, ensuring seamless check-in/check-out and timely reservation management.
- Manage guest inquiries, complaints, and service requests with a focus on exceptional guest satisfaction.
- Collaborate with housekeeping, concierge, and other departments to ensure coordinated service delivery.
- Supervise and mentor front office staff, including scheduling, training, and performance evaluations.
- Enforce operational policies and procedures to maintain efficiency and compliance with industry standards.
- Implement effective service recovery strategies to resolve issues and enhance guest experiences.
Skills & Qualifications
- Must-Have: Proven experience in front office management within the hospitality or hotel industry.
- Must-Have: Proficiency in hotel management software (PMS) and reservation systems.
- Must-Have: Exceptional customer service, communication, and interpersonal skills.
- Must-Have: Strong leadership abilities with a focus on team development and operational efficiency.
- Preferred: Bachelor's degree or diploma in Hospitality Management or a related field.
- Preferred: Familiarity with revenue management strategies and sales initiatives.
Benefits & Culture Highlights
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment that encourages innovation and excellence.
This is an exciting opportunity to take on a leadership role in a vibrant hospitality setting in India. If you are a dedicated professional passionate about guest service and operational excellence, we encourage you to apply and join our team.
Skills: reservation systems,leadership,communication,hotel management software (pms),management,conflict resolution,front office management,customer,front office,interpersonal skills,customer service
