- Revenue targets of the branch
- Productivity of the branch
- Recruit, coach and develop ADM and Agent Advisors
- Adherence to Customer service standards
Key Responsibilities
Meet branch targets
- Achieve revenue targets
- Ensure implementation of GOLD system
- Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the desired standards
- Ensure that all Sales Managers and Agents under supervision perform as per the company rules and regulations
Track productivity measures as for the unit
- AFYP
- Case rate
- Annual mode business
- Persistency
- Paid cases per agent
- YTD appointments
- SM appointments
- Proactive agent retention
- Annual FYC standards
Execute plans for growth of the agency
- Identify, interview and select new ADMs from natural market and by networking
- Ensure adherence to laid down sales and service standards for ADMs
- Conduct weekly performance review and planning (PRP) for ADMs
- Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis
- Build leadership pipeline of future AADM & ADMs from the branch
Other Responsibilities
- HO co-ordination
- Sales promotion activities
- Assist in overall running of the S.O
Preferred Candidate Profile
Minimum Education:
- Graduate preferably with an MBA
Minimum/Specific Experience:
- Graduate preferably with an MBA
- If MBA, minimum of 8 years of experience in sales and sales management, recruitment, supervision and development of people
- A graduate should have a minimum of 7-8 years of experience in the above domain
- Should have local market exposure and experience in process driven, quality sales organizations
