- Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
- Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.
- Support integration with security & compliance solutions.
- Managing O365 licenses, costs with regular reporting.
- Ensuring safety & security of the data & O365 infrastructure.
- Supporting the escalated requests, major incident management, RCA & RCCA.
- Identifying & implementing continuous improvement & automation opportunities.
- Mentor other resources & analyzing the incident trends and coming up with solutions.
- Maintaining design & configuration documentation up to date.
- Maintain high end user experience.
Qualifications, Experience and Certifications :
- Bachelor s or Master s degree, O365 & ITIL certifications.
- Level 2 experience in setting up and managing Exchange and Office 365 tenants.
- Strong working experience on migrations and hybrid Exchange infrastructure.
- Strong troubleshooting skills
- Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory
- Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.
- Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)
- Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
- Direct experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.
- Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
- Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)
- Implementation of advanced functions of Office 365 Security and Compliance center - AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.
- Excellent people skills with ability to handle difficult personnel situations
- Strong written and verbal communication skills.
- Understanding/experience in managing Intune tenants and MDM would be an advantage.
- Open to cross-skill to other technologies per the business requirement.
