odigeo voice CCE/Sales

Key Responsibilities:

• Handle customer inquiries and provide support via voice calls for domestic customers.
• Engage in sales-related conversations to promote products/services and achieve sales targets.
• Manage a blended approach, effectively transitioning between customer service and sales interactions.
• Resolve customer issues, provide accurate information, and offer solutions efficiently.
• Document customer interactions and sales activities accurately in the system.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Collaborate with team members to share best practices and contribute to overall team goals.

Background & Skills:

• Any Graduate (Fresher) or Undergraduate with a minimum of 6 months of relevant experience.
• Excellent communication skills in Hindi and English (verbal and written) for domestic customer interaction.
• Strong listening and problem-solving abilities.
• Customer-centric approach with a polite and helpful demeanor.
• Sales acumen with the ability to identify opportunities and persuade customers.
• Basic computer proficiency and data entry skills.
• Ability to work in a 5-day working week structure.
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