The OCM Project Manager is responsible for planning, coordinating, and delivering all Organizational Change Management (OCM) activities across one or more divisions within a large transformation program. This role partners closely with the Program OCM Lead, business stakeholders, vendors, and leadership to ensure effective change planning, stakeholder alignment, readiness, and successful transition to business-as-usual.
Key Responsibilities
OCM Project Planning & Execution
- Develop, maintain, and actively manage divisionlevel OCM project plans, ensuring alignment with overall program objectives, milestones, and timelines.
- Proactively update plans to reflect progress, risks, interdependencies, and changes in scope.
- Ensure all OCM activities are executed on time and in alignment with rolebased OCM strategies.
ProgramLevel OCM Support
- Partner with the Program OCM Lead to support and deliver programlevel OCM activities and deliverables across all phases of the program.
- Provide consistent execution support for integrated, rolebased OCM plans across workstreams and divisions.
Governance & Frameworks
- Draft, maintain, and socialize OCM Charters to establish scope, objectives, and ways of working.
- Prepare and manage RACI frameworks to clearly define roles, responsibilities, and decision ownership across stakeholders and vendors.
Ownership of Core OCM Artifacts
Own, maintain, and continuously update critical OCM planning and tracking documents, including:
- TMinus / Integrated Deployment Plan
- RAID Log
- Program OCM Plan
- Communications Plan
- Training Development & Delivery Tracker
- Ensure timely completion of all activities, proactively identifying risks or delays and escalating as needed.
Stakeholder & Vendor Management
- Manage and align business and vendor stakeholders, ensuring clarity on expectations, deliverables, and timelines.
- Coordinate with SMEs, content owners, and reviewers to meet communication and training deadlines.
- Oversee vendor resources, maintain accountability, and foster productive working relationships.
- Provide adhoc support to other OCM leads as required.
Collaboration & Team Leadership
- Plan, organize, and facilitate recurring OCM team meetings.
- Ensure key discussions, decisions, and actions are documented and prioritized for leadership review.
Executive Reporting & Communications
- Prepare and update weekly Operating Committee (OpCo) and leadership presentation materials.
- Develop executiveready slide decks highlighting OCM priorities, risks, progress, and key initiatives.
Risk, Issue & Dependency Management
- Monitor OCM timelines and deliverables closely, working independently to resolve issues where possible.
- Proactively assess risks, anticipate obstacles, and define mitigation strategies.
- Escalate risks and issues clearly and timely with recommended options and impacts.
Hypercare & Transition Support
- Create and support OCM Hypercare plans for postgolive stabilization.
- Ensure a smooth transition of ownership to the business, supporting adoption, readiness, and sustainment activities.
Required Qualifications & Experience
- Bachelor's/master's degree in business, Management, HR, Communications, or a related field (or equivalent experience).
- PMP certification Mandatory, Change Management certification (e.g., Prosci, ACMP, or equivalent) Strong plus
- 5-10 years of experience in Project Management, OCM, or large transformation programs.
- Demonstrated experience managing complex plans, dependencies, and governance artifacts (RAID, RACI, integrated plans).
- Strong stakeholder management skills across business, technology, and vendor teams.
- Proven ability to produce executivelevel reporting and presentations.
- Experience working in global or multivendor environments
- Exposure to enterprisescale technology or business transformation programs
- Flexibility to work in shifts and support global stakeholders across time zones as required.
Key Skills & Competencies
- Strong planning, organization, and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Comfortable operating in ambiguity and fastpaced environments
- Proactive, solutionoriented mindset
