About Broadridge
Broadridge (NYSE: BR) is a global fintech leader with $9 billion in revenue, helping clients transform their businesses through innovative communications, technology, data, and analytics solutions.
We work with some of the world's leading financial institutions, processing billions of trades daily involving trillions of dollars, delivering essential communications for thousands of brands, and supporting shareholder voting in countries around the world.
Job Title
Associate Process Manager – Collections / Credit Management – Bangalore
Location
Bangalore
Process / Business Unit
Corporate Accounting Shared Services – Revenue Accounting
Role
Associate Process Manager – Collections / Credit Management
Shift
US Shift
Job Responsibilities
- Responsible for Collections, Credit Management, and dispute management
- Closely monitor the aging and drive DSO to meet the targets
- Ensure collection targets of self and the team are achieved
- Identify root causes, research, proactively find solutions, and document conclusions
- Build strong rapport to go above and beyond in serving customers
- Bring business decisions to the forefront
- Work to identify current and future risks and propose controls to mitigate them
- Lead a team of 10–15 associates
- Monitor daily deliverables / SLAs and ensure all necessary MIS reports are aligned
- Manage and resolve issues
- Maintain strong coordination with internal clients / business partners
- Demonstrate experience in working with overseas clients and transitions
- Support hiring / recruitment / training of new hires
- Drive daily and weekly business operations across departments and work with global teams
- Show ownership and passion to motivate / mentor the team
Requirements / Qualifications
- B.Com / BBA / MBA with 10+ years of relevant experience
- Experience handling AR processes like cash application, billing, and collections
- Strong understanding of Order to Cash (O2C) cycle
- Experience handling international customers with strong communication skills and customer focus
- Excellent verbal communication skills
- Hands-on experience in Oracle Financials E-Business Suite & Fusion
- Knowledge of collections or cash application tools like HighRadius is preferred
- Sound understanding of SOX controls
- Self-driven and self-governed
- Open to working in US shifts
Why Join Us
At Broadridge, you'll be part of a global fintech leader and work in a collaborative environment that values innovation, ownership, and continuous learning. This role offers the opportunity to lead high-impact finance operations, work with global stakeholders, and grow your career in a fast-paced, high-visibility organization.
