NSM

Business Financial Results

• Deliver the assigned Business plan for the business - Achieve Monthly / Qtrl'y / Annual Business Plan
• Understand customers needs and market potential, and set direction, strategies, and plans to expand the market and realize market potential
• Analyse sales reports to proactively identify opportunities and risks, re-prioritize resources to maximize sales opportunities
• Design models to engage channel and ensure key KPIs of channel management are maintained to maximize opportunity and optimize channel ROI
• Engage and actively influence the large third-party sale organization to deliver business results as well as identify and train key performers in that team through the right training interventions

Customer Satisfaction

• Develop and maintain strong relationships with all levels of customers to achieve high levels of customer satisfaction. Research and identify key customer critical success factors as a basis for identifying innovative sales and service opportunities that will deliver improved customer business performance and healthcare outcomes
• Develop and implement strategies in collaboration with Marketing and Prof Ed teams for KOL management
• Strong understanding of Government procurement processes and patterns to ensure participation and winning in Key Tenders of the country

Internal Business Processes

• Manage internal relationships and processes enabling flexibility and responsiveness in drawing on internal specialists, accessing information and support as needed
• Optimize sales results through close alignment and cooperation with Franchise Marketing groups, manage appropriate allocation and utilization of resources and equipment.
• Provide relevant information to marketing and other support departments, to contribute to effective internal business processes, and to support effective decision-making and actions across the organization
• SFE Implementation and Analysis

People Management

• Develop strong teams and ensure a competitive succession plan is in place for all the critical roles in both Sales and Marketing organizations
• Build synergy in the team, and with the other stakeholders through effective leadership
• Champion the Diversity, Equity, and Inclusion (DEI) initiatives
• Build a strong team and talent pipeline through meticulous recruitment, implementing training and development plans to address development needs