Description
We are looking for enthusiastic individuals for the Non Voice Process position. This role is suitable for freshers/entry-level candidates who are eager to start their career in customer service. You will be responsible for assisting customers through non-voice communication channels, providing them with timely and accurate information.
Responsibilities
- Assist customers with their inquiries and issues via non-voice channels.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve processes and customer satisfaction.
- Follow established procedures and guidelines to ensure high-quality service.
- Provide feedback on common issues and suggest improvements to management.
Skills and Qualifications
- Excellent written communication skills in English.
- Proficiency in using computers and various software applications.
- Strong attention to detail and accuracy in data entry.
- Ability to work independently and as part of a team.
- Basic understanding of customer service principles.
