We are seeking a Non Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for handling non-voice customer interactions, ensuring high levels of customer satisfaction while maintaining operational excellence.
RESPONSIBILITIES
- Process and manage non-voice customer queries efficiently.
- Ensure timely and accurate data entry and documentation.
- Collaborate with team members to meet performance metrics and deadlines.
- Support customers through email, chat, or other non-voice communication channels.
- Maintain and update customer records and databases.
- Assist in troubleshooting and resolving customer issues.
- Follow company policies and procedures while handling customer interactions.
SKILLS AND QUALIFICATIONS
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Familiarity with customer service principles and practices.
- Attention to detail and ability to maintain accuracy in data entry.
- Good organizational and time management skills.
- Ability to work independently as well as part of a team.
