NOC Support Engineer

The NOC Support Engineer will be responsible for monitoring, maintaining, and supporting network infrastructure, servers, and systems to ensure optimal performance and uptime. The role involves real-time issue detection, troubleshooting, and coordination with internal teams and vendors to resolve network-related incidents efficiently.

• Monitor network systems, servers, and communication links using NOC tools and dashboards.

• Identify and respond to network alerts, faults, and performance issues promptly.

• Escalate incidents to the appropriate technical teams when necessary.

• Perform initial troubleshooting of hardware, software, and connectivity issues.

• Maintain accurate incident logs and documentation of actions taken.

• Support change management and maintenance activities as scheduled.

• Coordinate with vendors, ISPs, and internal IT teams for issue resolution.

• Ensure adherence to SLAs and provide timely status updates on incidents.

• Generate daily/weekly reports on network health and system performance.

• Bachelor's degree or diploma in Computer Science, IT, Electronics, or a related field.

• Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, etc.).

• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix).

• Strong analytical, problem-solving, and communication skills.

• Willingness to work in 24x7 rotational shifts.

• Certifications like CCNA, CompTIA Network+, or similar are an added advantage.

• Experience with firewall management and network security basics.

• Knowledge of Linux/Windows server environments.

• Ability to work under pressure and handle multiple incidents simultaneously.

• Health insurance coverage for Self, Spouse, and Kids.
  
• Long-term benefit savings plan with employer matching contributions
  
• Opportunities for professional development and advancement within the organization