New Demand - SAP OTC Architect

• years of relevant experience in SAP SD / Order to Cash domain.

Must Have Skills

• SAP SD
• EDI Knowledge
• Excellent Communication

Role Responsibilities

• Provide Level III hands-on support for the SD/OTC module and assist in issue resolution as required.
• Analyze recurring issues, identify root causes, and propose permanent corrective solutions.
• Take ownership of end-to-end functional development including requirement analysis, estimation, functional specifications, testing, and deployment.
• Work after-hours when required to resolve high-priority production issues.
• Document business requirements and prepare detailed functional descriptions and solution specifications.
• Work closely with SAP Global Delivery Group members to implement and support solutions.
• Build, configure, and test system solutions including preparation of formal test plans and test data.
• Use formal testing tools to log and track test results.
• Provide support and consultation for production applications in the SD/OTC area.
• Report status and progress of all assigned tasks and projects.
• Coordinate with software vendors and external resources when required for solution delivery.
• Ensure all OTC-related tasks are properly designed, configured, implemented, and tested.
• Review functional and technical specifications and suggest improvements prior to development.
• Follow formal change control processes, including incident and problem management.
• Manage multiple priorities effectively in a dynamic support environment.
• Adhere strictly to SLAs and ensure timely delivery of support and solutions.
• Maintain consistency of the global process model by following standard global templates.