Job Description: Networking Engineer
- Role: Network Engineer Tier-3
- Designation: Senior Engineer Networking
- Work Location: Mangalore
- Shift: 9 hours per day
About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Role Overview
- Network Maintenance & Support:
- Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
- Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity. o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.
- Network Configuration:
- Participate in the setup and configuration of network devices.
- Implement network security measures and ensure compliance with organizational policies.
- Conduct routine network maintenance and updates.
- Documentation & Reporting:
- Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
- Assist in preparing network performance reports and analysis.
- User Support:
- Provide technical support to end-users experiencing network issues.
- Collaborate with the support team to resolve network-related problems promptly.
- Continuous Learning:
- Stay updated with the latest developments in networking technologies and best practices.
- Pursue relevant certifications and training opportunities.
Required Skills And Qualifications
- Experience:
- 3 to 5 years of experience in a related field/position.
- Educational Background
- Associate degree or higher in Computer Science, Information Technology, or a related field.
- Technical Skills:
- Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc.).
- Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices.
- Familiarity with WiFi networking concepts and best practices.
- Proficiency in network troubleshooting tools and techniques.
- Must Requirements:
- Must be willing to work in a fixed USA Day shift, including weekends.
- Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication (verbal and written) and teamwork skills.
- Ability to manage time effectively and prioritize tasks.
Preferred Skills And Qualifications
- Hands-on experience with network configuration and management.
- Familiarity with network monitoring tools.
- Basic scripting or automation knowledge
Why Join Us
- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your growth.
