Network Support

Panapps International Private Limited

Cochin / Kochi / Ernakulam

3-5 Years

This job is no longer accepting applications

Posted 3 months ago

Job Description

Job Summary:

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required.

Responsibilities:

Troubleshoot end user connectivity from/to office and datacentres.
Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA's and P2P.
Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.

Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.

Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Effectively communicate with both clients and peers ensuring timely responses.

Participate in on-call rotation.

Skills:

Working knowledge and support experience with Juniper firewalls and switches utilising Juniper Mist and CLI.
Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.
A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.
Working knowledge of virtualisation and network integration with VMware infrastructure.
Experience with network monitoring platforms.
Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.
Experience with Meraki wireless appliances.
Ability to prioritise and multitask.
Willingness to learn new technologies and maintain industry knowledge.
Excellent communication and interpersonal skills.
Work with and be a part of collaborative team environment.
Experience working with ITSM tools such as Connect Wise Manage or similar.

Qualifications