JOB SUMMARY
The Tech Supervisor Network & Security role performs Network Security duties for the company and is a critical part of the Network & Security Services Team, reporting to the Manager of Network & Security Services. In this role the Supervisor will work closely with network engineering and
Information Security to assist with the creation of monitoring policies and be responsible for
monitoring and reporting on a wide range of network security related events. They will also be
required to carry out other Network and Security related activities and projects as specified by the
Manager of Network & Security Services.
KEY RESPONSIBILITES
- Monitoring security related events and activities via several systems
- Providing first level incident response for incidents reported by the monitored systems.
- Maintenance of the configuration of security monitoring systems, i.e. ensuring that asset lists are correct, developing correlation rules, etc.
- Administration of the reporting functions of security monitoring systems, assisting in the identification and creation of appropriate reports for delivery to management.
- Analysis of the security threat landscape
- Assists NOC Engineers & technicians providing troubleshooting support of complex issues
- Build a high-performance team responsible for monitoring network stability 24 hours a day, 7days a week, 365 days a year
- Routine communication with internal support teams & Work to build strong cross-functional relationships with other IT Teams.
- Develops budgets, timelines, and ensures progress to plan, tracking critical project achievements
- Develop reports and trend analysis documentation on bandwidth and network security incidents
- Manages a team of Engineers and is responsible for ensure adequate schedule coverage
- Oversee Data Center management and tasks
- Oversees monitoring of the network for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur
- Ensures trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and telecommunications carriers is effective in resolving service issues in accordance with established processes and procedures.
- Excellent interpersonal skills for interaction with subordinate technicians, vendors, contractors, customers, and/or functional peers.
- Delegates work assignments, sets priorities and time management for staff and train the NOC on repeatable administration processes.
WORK EXPERIENCE REQUIRED
- 5+ years in the network security or information security field
- Experience with Cisco ASA, FortiGate and Palo Alto Firewalls, Cisco & Aruba switches, Cisco routers & Meraki APs.
- Expert experience working with switches, routers, firewalls, intrusion prevention systems, and other security devices
- Experience with a variety of Windows operating systems in a functional capacity, and the security principles and applications that apply to those systems.
- Experience with well-known protocols and services like FTP,HTTP,SSH,SMB,LDAP, Packet Analysis Tools like Wireshark or Network Miner, Firewall monitoring tools like SolarWinds or ME Network flow & firewall analyzer.
- Fundamental understanding of the defense-in-depth strategies
- Experience with vulnerability assessment review and addressing the same, managing the NOC team and managing the new Network infra setup project
- Experience of managing the change requests management system, handling internal and external audits request.
- Preferred knowledge of IT Service Management change, incident, and request platform
EDUCATION AND CERTIFICATION REQUIRED
- Bachelor's Degree in Computer Science, Information Technology, Electronics, or Telecommunications.
- Cisco CCNA, CCNP Security or PaloAlto PCNSE, PCNSA.
- CEH: Certified Ethical Hacker or CompTIA+ Security+
