Key Responsibilities:
1. BAU Operations & Platform Administration
- Perform daily health checks and monitoring of Palo Alto firewalls and cloud security services.
- Manage user access, admin roles, authentication profiles, and platform configurations.
- Handle BAU service requests, incidents, and changes within SLAs.
- Maintain SOPs, runbooks, and operational documentation.
2. Palo Alto Networks NGFW (On-Prem / VM-Series)
- Manage security policies, NAT, application control, URL filtering, and Threat Prevention profiles.
- Perform log analysis for traffic, threats, and system events.
- Support firewall upgrades, backups, HA validation, and rulebase optimization.
- Troubleshoot connectivity, performance, and policy enforcement issues.
3. Prisma Access (Cloud / SASE)
- Support mobile and remote network BAU operations.
- Manage security policies, routing, service connections, and bandwidth profiles.
- Monitor tunnel health, user connectivity, and cloud security enforcement.
- Support onboarding of new locations, users, and policy updates.
4. GlobalProtect (Remote Access VPN)
- Administer portals and gateways.
- Support user connectivity, certificate management, client configurations, and HIP profiles.
- Handle agent upgrades, troubleshooting, and BAU user requests.
5. Incident, Problem & Change Management
- Participate in security/network incident bridge calls.
- Provide firewall and VPN logs for SOC and IR teams.
- Perform root cause analysis for recurring issues.
- Support planned changes, maintenance, and post-change validation.
6. Monitoring, Reporting & Compliance
- Monitor alerts, tunnel status, and platform health dashboards.
- Generate operational and compliance reports.
- Support audit and regulatory requirements.
- Ensure adherence to network security standards.
