Monitor and manage the health and performance of enterprise network infrastructure, including LAN, WAN, WLAN, and VoIP systems, using network monitoring tools (e.g., SolarWinds, PRTG, Cisco Prime)..
Respond to incidents and service requests escalated from L1 NOC teams within agreed SLAs.
Perform advanced troubleshooting on network connectivity issues, configuration problems, and performance bottlenecks.
Execute standard changes and network configuration updates under supervision of L3 or Senior Administrators.
Support proactive capacity monitoring and trend analysis to identify potential issues before impact.
Incident & Problem Management
Investigate and resolve L2-level incidents related to switches, routers, wireless access points, and voice systems.
Escalate complex or persistent issues to L3 or vendor support, providing complete diagnostics and documentation.
Contribute to root cause analysis (RCA) reports and implement corrective/preventive actions.
Maintain accurate records of incidents, changes, and configurations within ITSM tools (e.g., ServiceNow, Remedy).Participate in planning and execution of new automotive plant rollouts, network expansions, and system integrations.
Maintenance & Configuration
Apply configuration updates, firmware upgrades, and patch management under change control procedures.
Assist in network infrastructure deployments, migrations, and hardware replacements.
Maintain network documentation, including topology diagrams, asset lists, and configuration archives.
Collaboration & Support
Work closely with cross-functional IT teams (Security, Systems, OT Engineers) to support plant and office network reliability.
Support industrial network connectivity for manufacturing systems (EtherNet/IP, PROFINET, Modbus TCP, etc.).
Provide technical mentorship and guidance to L1 support staff.
Primary Skills
Hands-on experience with LAN/WAN/WLAN & VoIP infrastructure in enterprise or industrial environments.
Proficiency in configuring and troubleshooting Cisco/Aruba/Juniper switches, routers, and access points.
Solid understanding of routing and switching protocols (VLANs, STP, OSPF, BGP, EIGRP, QoS).
Experience in VoIP systems (Cisco CUCM, SIP, call routing, and QoS for voice).
Familiarity with network monitoring tools (Zabbix, SolarWinds, PRTG,Cisco Prime, etc.).
Secondary Skills
Knowledge of industrial networking protocols (EtherNet/IP, PROFINET, Modbus TCP).
Basic understanding of network security concepts, including ACLs, VPNs, and firewall policies.
Exposure to SD-WAN, network automation tools, or scripting (Python, Ansible).
Understanding of ITIL processes (Incident, Problem, and Change Management).
Awareness of automotive plant IT/OT convergence and Industry 4.0 networking standards.
Qualifications
Bachelor's degree in information technology, Computer Science, or a related field.
36 years of hands-on experience in enterprise or industrial network support roles.
