Network Operations Engineer

Job Description – NOC Network Engineer

Role Title: NOC Network Engineer

Location: Bangalore, India (Onsite)

Experience: 3+ Years

Job Type: Full Time -

Shift Model: 24×7 Network Operations Center (Rotational Shifts)

Reporting To: NOC Lead

Role Overview

The NOC Network Engineer is a, hands-on operations role responsible for 24×7 monitoring,

incident response, and operational stability of enterprise and cloud networking platforms.

This role acts as a network escalation authority within the NOC, ensuring rapid detection,

diagnosis, and resolution of network and connectivity-related incidents across AWS, Azure,

hybrid, and on-prem environments. The engineer works within a disciplined ITIL-based

NOC to meet SLAs and reduce MTTR.

This role requires experience working within a global enterprise environment, supporting

business-critical platforms across multiple regions and time zones. The engineer must

collaborate effectively with geographically distributed teams and vendors, ensuring

consistent service delivery and clear communication during incidents.

Key Responsibilities

• Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure

Monitor, Splunk, Grafana, SolarWinds.

• Perform deep troubleshooting and root cause analysis for network incidents, including

routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel

instability, firewall and load balancer misconfigurations — not limited to monitoring-only

activities.

• Own end-to-end incident resolution within the NOC, driving investigation, remediation,

and validation until full service restoration.

• Act as L2/L3 escalation point for complex network issues within the NOC.

• Participate in Major Incident Management (MIM) bridges and support recovery actions.

• Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit

Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect.

• Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers.

• Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs.

• Execute pre-approved network changes following SOPs and change management

processes.

• Maintain accurate incident records and documentation in ServiceNow.

• Improve runbooks, alert hygiene, dashboards, and automation.

• Provide clear shift handovers for follow-the-sun operations.

Required Experience

• 5–8 years of experience in Network Operations, Specially in NOC, or Infrastructure

Operations roles.

• 3+ years of hands-on experience with cloud networking (AWS and/or Azure).

• Proven experience handling P1/P2 incidents in 24×7 production environments.

• Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone

operating model.

• Demonstrated ability to troubleshoot and resolve network issues beyond monitoring,

including root cause identification and remediation.

Required Technical Skills

• Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF

preferred).

• Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity.

• Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds.

• ITSM: Incident, Change, and Problem Management (ServiceNow).

• Security: Firewalls, VPNs, WAF, network access controls.

Certifications (Must to have )

• AWS Certified Advanced Networking – Specialty or CCNP