OP is partnering with a globally renowned leader in media, entertainment, and consumer experiences to secure a talented Network Operations Engineer to ensure the availability, performance, and reliability of our global network infrastructure. This role operates at the intersection of real-time monitoring, incident response, automation, and continuous improvement, supporting mission-critical services across enterprise and customer-facing environments. You will play a key role in evolving our network operations from reactive support to proactive, intelligence-driven operations.
Key Responsibilities- Network Monitoring & Incident Management
- Monitor network health across the Company.
- Detect, triage, and troubleshoot first-line incidents using available tools, resources, and documented procedures.
- Document all troubleshooting steps, updates, and resolutions in an IT service management (ITSM) ticketing system (e.g., ServiceNow, Jira).
- Identify when a problem requires advanced intervention and escalate to higher tiers or management as needed.
- Support or participate in major incident response (MIM) bridges.
- Provide support to root cause analysis (RCA) and post-incident reviews through detailed documentation and data collection.
- Network Operations & Reliability
- Implement solutions using automation with clear test plans, methods of procedures (MOPs), and rollback strategies.
- Help support uptime and performance targets for critical network services.
- Provide day-to-day support for routing, switching, and network security infrastructure, including management platforms.
- Assist with scheduled network changes and maintenance activities while following established change management procedures.
- Collaborate with NetDevOps teams and escalation tiers to improve runbooks and workflows.
- Automation & Tooling
- Use our automated tooling for routine network support.
- Leverage Automation tools to improve efficiency and reduce MTTR.
- Use integrated observability tools (logs, metrics, traces) in workflows.
- Identify repetitive alerts and actions, and document detailed feedback to drive auto-remediation initiatives.
- Execute and validate automated workflow actions to confirm completion. Troubleshoot jobs while executing to identify. efficiencies/possible remediations.
- Observability & Proactive Operations
- Review network monitoring and telemetry data to identify trends, anomalies, and potential issues.
- Support alert reviews and tuning efforts to improve accuracy and reduce unnecessary noise.
- Assist with proactive maintenance activities and identify opportunities to prevent recurring incidents.
- Support the use and ongoing improvement of observability tools, dashboards, and operational workflows.
- Cross-Functional Collaboration
- Partner with other NetDevOps teams across Global Network Engineering, Security, Cloud, and Application teams.
- Support vendor engagement and service provider coordination.
- Communicate clearly with stakeholders during incidents and outages.
- Operate within a 24/7 shift model with clean handoffs across regional peers.
Qualifications
- 1-3+ years of experience in network operations or NOC environments.
- Foundational knowledge of one or more routing and switching protocols: OSPF, BGP, IS-IS, STP, Fabric Path, VXLAN.
- Experience with TCP/IP, DNS, DHCP, VPNs, and firewalls, and their place in the OSI model.
- Familiarity with monitoring and incident management tools (e.g., LogicMonitor, Datadog, Splunk, ServiceNow).
- Foundational understanding of network automation (Python, Ansible, or similar).
- Strong written and verbal communication skills with a focus on detailed documentation.
- Proven track record collaborating with cross-functional technical and managerial teams to resolve complex problems.
- Customer-focused mindset with strong ownership and follow-through.
- Foundational knowledge of WAN and LAN concepts, including basic configuration, installation, and troubleshooting.
- Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet.
- Basic understanding of cloud networking fundamentals (e.g., VPCs, Subnets, Security Groups, Internet Gateways).
- Foundational knowledge of network security concepts and firewall technologies.
- Basic understanding of fiber-based network infrastructure and connectivity concepts.
- Advanced user of Microsoft Office Suite.
Must Haves (Years Of Experience, Languages, Programs, Tools, Etc.)
- 1-3 years of professional experience in IT/network operations center (NOC).
- Experience with IT/NOC processes, including ticket management and runbook execution.
- Experience working with monitoring tools to support real-time network visibility and operational response.
- Strong troubleshooting, analytical, and problem-solving skills with the ability to triage and escalate incidents appropriately.
Nice To Haves
- Experience with automation/scripting (e.g., Python, Ansible, Terraform) and infrastructure as code concepts.
- Exposure to cloud networking (AWS/Azure/GCP), transit/Virtual WAN, and hybrid connectivity.
- Experience with platforms such as Cisco Catalyst/Nexus/ASR/Juniper and Panorama.
- One or more entry-level network certifications (Cisco CCNA/CCST; Palo Alto PCCET/Cybersecurity Apprentice, or Cybersecurity Practitioner[WR7.1]; CompTIA Network+/Security+) or equivalent.
- Experience in a 24/7, shift-based environment.
Education
- Bachelor s degree in Computer Science, Network Engineering, or related field (or equivalent experience).
Why Join Us
At our organization, technology powers the magic. As part of our team, you ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.
