Revision: 1.0: Date: 28-5-2026
Job Description.
Position-Cut Admin
Experience-8+years
Location-Remote
Roles & Responsibilities.
- Provide operational support for Network Migration, Deployment, and Implementation Projects.
- Manage multiple parties during Client Cut bridges, ensuring smooth transitions.
- Ensure adherence to Project Procedures by all teams involved in cut events.
- Escalate issues promptly to appropriate resources during Client cut bridges.
- Collaborate with Cut engineers to develop solutions for issues during Client Cut bridges.
- Produce detailed notes and concise hourly reports during scheduled Client cut events.
- Utilize ITIL Service Management practices in daily operations.
- Review schedules and Method of Procedures (MOPs) for all scheduled Client Cuts on a daily basis.
- Assist in the preparation and participation of weekly operations meetings for Managed Service Clients.
- Prepare operational reporting for Monthly and Quarterly meetings.
- Manage Infrastructure Services Escalation bridges effectively.
- Contribute to the creation of Root Cause Analysis for all Critical Incidents.
- Create and update documentation including Standard Operating Processes and Procedures.
- Work closely with Service Delivery Managers to complete operational tasks.
- Monitor SLA/SLT/SLO measurements daily to ensure compliance for assigned clients.
Qualifications
Education:
- Associate's Degree in Business, IT, or related field OR equivalent experience.
Certifications
- ITIL certification is desirable.
Work Experience
- 3+ years of Cut Administration, Incident Management, or Crisis Management experience required.
- Experience in Network Migration, Deployment, and Implementation Projects.
Specialized Knowledge, Skills, And Abilities
- Advanced Skills in MS Office applications including Excel, Word, and Outlook.
- Experience with ServiceNow and SharePoint is a plus.
- Ability to work independently and aggressively track incidents.
- Excellent documentation skills and attention to detail.
- Strong communication skills, both written and verbal, with the ability to present effectively.
- Ability to effectively manage multiple conversations simultaneously.
- Exposure to technology projects and project management.
- Strong problem-solving and research skills.
- Ability to work in a team environment effectively.
