Cut Admin Job Description.

Position-Cut Admin

Experience-8+years

Location-Remote

Roles & Responsibilities.

Provide operational support for Network Migration, Deployment, and Implementation Projects.
Manage multiple parties during Client Cut bridges, ensuring smooth transitions.
Ensure adherence to Project Procedures by all teams involved in cut events.
Escalate issues promptly to appropriate resources during Client cut bridges.
Collaborate with Cut engineers to develop solutions for issues during Client Cut bridges.
Produce detailed notes and concise hourly reports during scheduled Client cut events.
Utilize ITIL Service Management practices in daily operations.
Review schedules and Method of Procedures (MOPs) for all scheduled Client Cuts on a daily basis.
Assist in the preparation and participation of weekly operations meetings for Managed Service Clients.
Prepare operational reporting for Monthly and Quarterly meetings.
Manage Infrastructure Services Escalation bridges effectively.
Contribute to the creation of Root Cause Analysis for all Critical Incidents.
Create and update documentation including Standard Operating Processes and Procedures.
Work closely with Service Delivery Managers to complete operational tasks.
Monitor SLA/SLT/SLO measurements daily to ensure compliance for assigned clients.

Qualifications

Education:

Certifications

Work Experience

3+ years of Cut Administration, Incident Management, or Crisis Management experience required.
Experience in Network Migration, Deployment, and Implementation Projects.

Specialized Knowledge, Skills, And Abilities

Advanced Skills in MS Office applications including Excel, Word, and Outlook.
Experience with ServiceNow and SharePoint is a plus.
Ability to work independently and aggressively track incidents.
Excellent documentation skills and attention to detail.
Strong communication skills, both written and verbal, with the ability to present effectively.
Ability to effectively manage multiple conversations simultaneously.
Exposure to technology projects and project management.
Strong problem-solving and research skills.
Ability to work in a team environment effectively.

Network Migration Engineer