- Maintain essential IT operations and Network infrastructure.
- Serve as an escalation resource for IT helpdesk teams
- Oversee daily monitoring to verify the integrity and availability of all network resources, systems and key processes, including scheduled backup jobs, compliance checks and firmware updates.
- Proactively monitor Network performance to provide capacity planning and optimization recommendations.
- Participate in scheduled IT maintenance and execute assigned Tasks.
- Provide inputs and recommendations on new potential technology solutions based on research and analysis
- Deliver high standards of service by providing solutions to user requests and prioritizing tasks accordingly.
- Assist the wider wider ICT System Engineering team with tasks and project related assignments where feasible.
Primary Responsibilities-
- Partner with team members and development groups to engineer a scalable network design
- Ensure the continued smooth operation of the global network infrastructure
- Perform standard network administration duties, including network hardware installation, i.e. switches, firewalls, network/security devices installs and patch management, network problem determination and resolution, log analysis, etc.
- Configure, test, and maintain all network infrastructure and services, including switches, SDWAN, routers, firewalls and VPN.
- Identify, diagnose, and resolve network problems, including network connectivity and traffic utilization, using available network tools in a timely fashion.
- Implement and support monitoring services, using network monitoring and management tools.
- Assist in maintaining other essential IT operations, Servers and Storage, Virtualization including operating systems, O365 systems.
- Troubleshoot and maintenance of business systems, including servers, operating systems, Servers and Storage, Virtualization from a network perspective.
- Perform or verify periodic backup and restoration operations and disaster recovery.
- Documents network problems and resolution for future reference
- Respond to requests from your line manager.
- General implementation, configuration and support of the ICT function and systems on a day-to-day basis. This will include but is not limited to the following.
- To be responsible for the administration of all incidents raised with the ICT System Engineering queue.
- To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress.
- To attend emergency visits potentially at short notice on site at all CliniSys offices as instructed, completing tasks as detailed by the IT manager.
Skills needed to be successful.
- Experience with Cisco Layer 3 Ethernet switching.
- Ability to script and work at a command-line interface (CLI).
- In-depth understanding of network hardware platforms and their specifications in the datacenter space.
- Sound working Knowledge of Cisco, SonicWALL, Palo Alto, SDWAN technologies.
- Troubleshooting workflow and knowledge of troubleshooting tools.
- Knowledge of Windows Active Directory, DNS, DHCP.
- Knowledge of Cloud Networking
- Knowledge of virtualization technologies like VMWare and Microsoft Hyper.
- Good communication and documentation skills.
- Adaptability / flexible to changing demands with the ability and willingness to work independently.
Required Experience & Education
- Bachelor s degree in computer science, Information systems or related field.
- Minimum of five plus years experience as Network Engineer within an ICT or software provider organization.
- Hands-on experience in configuring and managing enterprise network infrastructure
- Sound working Knowledge of Cisco, SonicWALL, Palo Alto, SDWAN technologies.
- Network Certification by any OEM like Cisco, CompTIA, SonicWALL, Palo Alto, etc. is mandatory
- Certification on SDWAN or Cloud networking is an additional plus.
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted
