Title: Network Engineer - Senior
Work Location: India
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Remote
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Description:
- We are seeking a highly motivated Senior Network Engineer who will be responsible for the architectural design, implementation, and highest level of support for our global enterprise network.
- This is a fantastic opportunity to bring your deep experience and creativity to a leadership role within our team.
- The successful candidate will be a dedicated team player, able to drive the business forward while mentoring others in a remote, 24x7 operational environment.
Your Impact:
- Provide end-to-end ownership and serve as the subject matter expert for our global network infrastructure.
- Lead the architectural design, setup, and configuration of network systems for new office sites from the ground up.
- Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
- Drive strategy for network maintenance, including major upgrades, patching, and performance tuning to ensure maximum stability and performance optimization.
- Provide expert-level support for our core network technologies from both proactive and reactive positions. For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco routers, Global Protect VPN, and Portnox.
- Monitoring services and alerts for: network gear, and SaaS services, and perform initial triage for network/SaaS platform issues.
- Act as the final escalation point for critical network issues, providing guidance and mentorship to junior team members.
- Managing ticket queues, tickets and escalations
- Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
- Develop and maintain documentation for implementation guidelines, runbooks, reusable design templates, and support templates.
- Work with a drive for success to ensure the stability and reliability of our network.
- Flexibility to work rotating shifts and when required to respond to escalations outside of your scheduled shifts
- Ability to act as a team lead, managing items such as but not limited to maintaining the teams shift rotation schedule, on call rotations, and internal team escalations
Your Experience:
- 7+ years of extensive experience managing and designing corporate IT network systems in a modern, global environment.
- Deep expertise in network infrastructure and monitoring principles.
- A dedicated and hardworking individual with a strong drive for success and proven experience in continuous improvement to drive the business forward.
- Significant experience leading the deployment of network infrastructure for new sites
- Maintaining ticket queues, tickets and escalations
- Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications
- Deep expertise and strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox.
- An excellent team player with superior communication skills, able to collaborate effectively with teams and stakeholders in a globally disbursed environment.
- A track record of providing guidance and mentorship to develop junior team members.
- Flexibility to provide leadership and coverage in a 24x7 shift operation. Which may include an on-call rotation.
- Must have reliable internet for this remote position.
- BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.
Nice to Haves:
- Advanced Technical Certifications (e.g., CCNP, CISSP, etc.).
- Can provide examples of projects or initiatives you've helped deliver to business stakeholders.
- Experience in leveraging AI technologies to assist in your role.
- You prefer to solve problems with code over clicks.
- Strong orientation to be results and data-driven.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
